Outage in PBS Public

Published videos lead to 404 pages due to short description limit.

Resolved Minor
April 19, 2024 - Started 14 days ago - Lasted 3 days
Official incident page

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Outage Details

We've identified an issue where Media Manager videos with a Short Description over 90 characters will not publish properly, instead leading to 404 pages on the PBS website. While Media Manager increased the character limit to 100 for the Short Description field yesterday, we've discovered another part of our system is still restricted to the 90 character limit. This is preventing videos from reaching PBS platforms after being published in Media Manager if their Short Description exceeds 90 characters. For any affected videos, please update the Short Description to fewer than 90 characters and save the asset; the video should publish properly within a few minutes of saving. We'll be updating our this restriction to account for the new 100 character limit as soon as we can, and we will post an update here once that change has been made. Until that time, please continue to restrict your Short Descriptions to fewer than 90 characters.
Components affected
PBS Public Media Manager Console
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/22/2024 02:15PM

The team has updated all systems to support the new 100 character limit for short descriptions in Media Manager.

Please reach back if you notice any issues.

Thanks!

IDENTIFIED 14 days ago - at 04/19/2024 01:53PM

We've identified an issue where Media Manager videos with a Short Description over 90 characters will not publish properly, instead leading to 404 pages on the PBS website.

While Media Manager increased the character limit to 100 for the Short Description field yesterday, we've discovered another part of our system is still restricted to the 90 character limit. This is preventing videos from reaching PBS platforms after being published in Media Manager if their Short Description exceeds 90 characters.

For any affected videos, please update the Short Description to fewer than 90 characters and save the asset; the video should publish properly within a few minutes of saving.

We'll be updating our this restriction to account for the new 100 character limit as soon as we can, and we will post an update here once that change has been made. Until that time, please continue to restrict your Short Descriptions to fewer than 90 characters.

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