Outage in Tide

Degraded Performance - Payments Outbound

Resolved Minor
April 12, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We're experiencing an issue affecting our Payments function. We are currently looking into the issue.
Components affected
Tide Making Payments (UK)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/12/2024 04:24AM

We have now restored the Payments service. You should now be able to make payments from your Tide account.

We apologise for this impact on your Tide experience, thank you for your patience.

IDENTIFIED about 1 month ago - at 04/12/2024 03:48AM

The issue was identified and the team is working on a fix, some improvements are already applied.
A previously failed attempt may work for you now.

We will update as soon as the issue is fully resolved.

INVESTIGATING about 1 month ago - at 04/12/2024 03:02AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/12/2024 02:43AM

We're experiencing an issue affecting our Payments function.

We are currently looking into the issue.

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