Outage in ZoomInfo

Chorus - Call Processing Issues

Resolved Minor
April 13, 2024 - Started 20 days ago - Lasted 16 minutes
Official incident page

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Outage Details

We are currently investigating an issue impacting Chorus call processing. Customers may see calls showing in "Live" status and not accessible to view after the call has completed. All impacted calls were recorded and will be available once we have resolved this incident. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/13/2024 12:17AM

We have identified the issue and calls should now be processing in real-time. We will be monitoring the results closely.

INVESTIGATING 20 days ago - at 04/13/2024 12:01AM

We are currently investigating an issue impacting Chorus call processing. Customers may see calls showing in "Live" status and not accessible to view after the call has completed. All impacted calls were recorded and will be available once we have resolved this incident.

Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

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