Outage in Sage

Banking Service - Partial Outage

Resolved Minor
April 19, 2024 - Started 14 days ago - Lasted 5 days
Official incident page

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Outage Details

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Banking Service
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/24/2024 12:12PM

The issue for customers using Danske Bank - Bussines and Danske Bank - Private is resolved and they are able to complete onboards.

Third Party Danske Bank will continue working on resolving the issue for customers using Danske Bank - Personal

IDENTIFIED 10 days ago - at 04/23/2024 04:00PM

We continue working with our Third party and Danske Bank to resolve the issues for customers using Danske Bank - Personal. We appreciate your patience as we work to resolve this issue.

IDENTIFIED 10 days ago - at 04/23/2024 03:58PM

The service remains stable for customers using Danske Bank - Bussines and Danske Bank - Private.

Investigations continue for customers Danske Bank - Personal.

IDENTIFIED 11 days ago - at 04/22/2024 03:46PM

We have resolved the issue for customers who use Danske Bank - Business and Danske Bank - Private.

We continue working with our Third-Parties and Danske Bank to resolve the remaining issues for customers using Danske Bank - Personal.

IDENTIFIED 14 days ago - at 04/19/2024 03:57PM

Customers using Danske Bank will be unable to connect to bank feeds when setting up. There are no issues setting up with any other bank.

The products below could be affected pending a customer trying to onboard a Danske Bank account in the UK:

-SBC Accounting UK
-Sage 50 UK
-Sage 200
-Intacct

We are engaged and working with our third Party to resolve the issue.

INVESTIGATING 14 days ago - at 04/19/2024 12:44PM

We identified that customers in the UK using Danske Bank are unable to connect to bank feeds when setting up Sage 50 Accounts.

We are currently investigating with our Third-Party.

INVESTIGATING 14 days ago - at 04/19/2024 12:10PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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