Outage in Xero

NZ: GST- Some customers cannot file GST returns to IRD

Resolved Major
April 15, 2024 - Started 18 days ago - Lasted 35 minutes
Official incident page

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Outage Details

We are aware NZ customers trying to file GST returns and income tax returns in XPM in Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 10:47pm UTC
Components affected
Xero Practice Manager
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/15/2024 11:12PM

Our team has resolved the issue impacting NZ customers trying to file GST returns and income tax returns in XPM and Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

MONITORING 18 days ago - at 04/15/2024 10:53PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 10:53pm UTC

INVESTIGATING 18 days ago - at 04/15/2024 10:47PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 04/15/2024 10:37PM

We are aware NZ customers trying to file GST returns and income tax returns in XPM in Xero are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 10:47pm UTC

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