Outage in Talkdesk

Live reporting degraded performance in US region

Resolved Minor
February 13, 2024 - Started 3 months ago - Lasted 25 minutes
Official incident page

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Outage Details

We are experiencing degraded performance with the Contacts Widget Live reporting in the US deployment region. Inbound and Outbound calls are not affected. As a workaround, the Recent Activity Multichannel dashboard in Explore can be used. Mitigation measures are currently in progress we will provide an update in 30 minutes or sooner.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2024 04:52PM

This incident has been resolved.

MONITORING 3 months ago - at 02/13/2024 04:44PM

Mitigation was applied and we are seeing system recovery. We will keep monitoring the system and provide an update in 15 min.

IDENTIFIED 3 months ago - at 02/13/2024 04:28PM

We are experiencing degraded performance with the Contacts Widget Live reporting in the US deployment region. Inbound and Outbound calls are not affected. As a workaround, the Recent Activity Multichannel dashboard in Explore can be used. Mitigation measures are currently in progress we will provide an update in 30 minutes or sooner.

Latest Talkdesk outages

Inbound and Outbound calls Degraded performance - 10 days ago
Workspace App errors in US region - about 2 months ago
Conversation APP Degraded performance - 4 months ago
EU Region calls failing - 6 months ago
EU Region Assignment System Issue - 7 months ago

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